Refund policy

Refund Policy – Imoliate

At Imoliate, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we're here to help.

Returns

Items may be returned within 14 days of delivery.

Products must be unused, unworn, unwashed, and in their original packaging with all tags attached.

Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned:

Gift cards

Clearance or sale items

Customized or personalized products

Items damaged due to misuse

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong product. Contact us within 7 days of receiving your order.

Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item).

Original shipping fees are non-refundable.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos of the item and packaging so we can resolve the issue promptly.

Contact Us

For all return or refund requests, contact us at:

Email: support@imoliate.com (replace with your actual support email)

Response Time: Within 1–2 business days.

This policy is suitable for a clothing and fashion store and complies with common e-commerce practices. If your store is based in Nigeria, �⁠I can also tailor it

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at imoliatedesigns@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at imoliatedesigns@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at imoliatedesigns@gmail.com.

to Nigerian consumer laws.