Legal notice

Refund Policy – Imoliate

At Imoliate, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we're here to help.

Returns

Items may be returned within 14 days of delivery.

Products must be unused, unworn, unwashed, and in their original packaging with all tags attached.

Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned:

Gift cards

Clearance or sale items

Customized or personalized products

Items damaged due to misuse

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong product. Contact us within 7 days of receiving your order.

Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item).

Original shipping fees are non-refundable.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos of the item and packaging so we can resolve the issue promptly.

Contact Us

For all return or refund requests, contact us at:

Email: support@imoliate.com (replace with your actual support email)

Response Time: Within 1–2 business days.

This policy is suitable for a clothing and fashion store and complies with common e-commerce practices. If your store is based in Nigeria, �⁠I can also tailor it to Nigerian consumer laws.